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How to

Buy and email a return label for a web order

The customer receives prepaid, trackable postage tied to the original order so they can send an item back.

  1. 1

    Open the web order and choose 'create return label' in the return-label section.

    Shop · web orders → open the order → return labels

  2. 2

    Check the customer's return-from address, enter the package and weight, and save it to see return rates.

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    The saved address is where the original order went. Change it if the parcel will actually leave from somewhere else.

  3. 3

    Choose a rate and buy the label, then print it or email it to the customer with an optional instruction note.

    Shop · the order → return labels → choose rate & buy

    Buying return postage requires a connected EasyPost or Stamps.com account and a customer email before the label can be sent.

  4. 4

    Use the return leg on the order to watch tracking and confirm delivery back to the shop.

    Shop · the order → return labels

Worth knowing

  • A return label records the inbound shipment; it does not refund the order or decide whether an item is saleable. Record the money and inventory outcome separately in the refund panel.
  • A draft with no postage can be discarded. A purchased but unused label can be voided and its postage refund requested.

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