Account
Support.
We’re a small team and we read every message. The fastest way to get help is email.
hello@bsns.cc— for everything: questions, bug reports, feature requests, billing, invites, account recovery, custom domain wiring, data import. Please include your tenant subdomain when you write so we can find your account quickly.
Account recovery
If you can’t log in:
- Need a sign-in link? Use /loginand choose email sign-in link. We’ll email a one-time link valid for 15 minutes.
- Still use a password? Use /forgot-password. We’ll email a reset link.
- Lost your MFA device?Email us. We can verify your identity another way and reset MFA so you can re-enroll. There isn’t a self-serve recovery path for that today.
- Invite link expired?Ask the teammate who invited you to resend it from Settings › Team. Invite links are good for 7 days.
Bug reports
You can also browse known public issues after signing in. Public issues are sanitized summaries; reports filed from app pages stay private to your tenant admins and our team.
When something looks wrong, the most useful things to send us are:
- The URL where it happened.
- What you were trying to do.
- What actually happened.
- A screenshot if it’s a UI issue.
We have audit logs and request traces on our side, so we can usually pin down the cause from a minimal report. Don’t worry about getting the details perfect.
Feature requests
We pay attention to these. We’re happy to tell you whether something is on the roadmap, what we’re prioritizing, or why we’ve chosen not to build something. The fastest way to a yes is a request that’s tied to a specific workflow you’re trying to run — we tend to build things we can see.
Status
Live incidents and the last 30 days of resolved ones are posted at /status. For business-impacting events we also contact affected customers directly. If something looks broken across the board and isn’t reflected on the status page, email us.