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How to

Give a web-order customer a receipt with prices

A customer who has already been shipped an order gets a document showing what they paid.

  1. 1

    For a paid order with a customer email, open the order and choose 'email receipt', then confirm the displayed address.

    Shop · web orders → open the order → email receipt

    Confirmation sends the priced receipt immediately. It is a fresh copy of the paid order confirmation, not a draft and not a replacement for the refund history on a later-adjusted order.

  2. 2

    Point the customer at their own order first: they sign in at the store's account page with the email the order was placed under, and the order shows every price.

    the storefront → account → orders

    This works even if they never made an account — sign-in is a link emailed to the address on the order. It is the only copy that stays current if the order is later refunded.

  3. 3

    When the customer needs a printable document instead of email, open the order in Shop and choose 'packing slip'.

    Shop · web orders → the order → packing slip

    Reach it from the order itself. The batch packing-slip page only covers orders still waiting to be labeled, so a shipped order will not appear there.

  4. 4

    Choose 'include prices' at the top of the slip, then print it or save it as a PDF and send it to the customer.

    Shop · the packing slip → include prices

    The slip lists only lines that were actually fulfilled, so on a partly-shipped or partly-refunded order the total will not match the lines shown. Check it before sending.

Worth knowing

  • A packing slip and a receipt are not the same document. The packing slip goes in the box and says what is in it; with prices turned on it also shows subtotal, tax, shipping, total, and the date paid, which is what most customers mean by a receipt.
  • To show prices on every packing slip by default, turn on 'show prices on packing slips' in settings → procurement. The per-slip toggle works whether or not that setting is on.
  • The original order-confirmation email already lists every price. Forwarding it is fine for a customer who only needs the amounts, but it was written before the order shipped.
  • Reloading the order creates a fresh resend key, so a later customer request can be emailed again without making a double-click send two copies.
  • The customer note on an order prints on the packing slip, so read it before sending the slip on to anyone.

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