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How to

Complete a repair pickup or reopen a completed repair

The approved repair is paid, returned to the customer, and reopened only with its original sale reversed.

  1. 1

    Build the ticket scope and estimate, then obtain approval for the latest revision before marking the work ready.

    Shop · repair → open the ticket → estimate

    READY and pickup are blocked if the latest estimate is expired, unapproved, or no longer matches the ticket's current lines.

  2. 2

    Move the ticket through IN_SHOP and AWAITING_PARTS as needed, then mark it READY and send the customer notice when the work is done.

    Shop · the repair ticket → status and customer notice

  3. 3

    At pickup, record cash, check, or store credit on the ticket, or use the register for a card payment, and complete the pickup.

    Shop · the repair ticket → pickup

    Completion creates the counter sale, returns custody, and deducts PART lines once. Do not separately ring the same repair or manually adjust its parts afterward.

  4. 4

    To reopen a completed repair, first fully refund the exact source-linked pickup sale, then move the ticket back to IN_SHOP.

    Shop

    The app refuses to reopen a modern completed ticket while its pickup sale remains paid. Legacy tickets with no recorded source sale are the exception.

Worth knowing

  • Cancelling and reopening are deliberate reverse transitions: CANCELLED can return to DROP_OFF; COMPLETED can return to IN_SHOP under the refund rule.

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